Refund Policy

What is myTravelOn Refund Policy?

Flight

Refund Eligibility:

• 1.1 The airline will not be able to refund customer tickets booked at mytravelon.in.
• 1.2 All cancellations made directly with the Airline need to impart the details to myTravelOn by Email or Phone in order to initiate the refunds process.
• 1.3 Processing time for cancellation and refund requests vary.
• 1.4 Convenience fees paid at the time of booking are non-refundable.
• 1.5 The refund will be credited back to the same account from where the payment was made.
• 1.6 Users who cancel bookings directly with the airlines must inform Company with valid documentation to initiate the refund process within 48 hours of the cancellation request.
• 1.7 The meal amount is non-refundable unless the flight is cancelled by the airlines.
• 1.8 Company will initiate customer refunds only after receipt and/or confirmation of refund from the airline.

Process for Refund:

• Customers must provide necessary documentation for cancellation directly to the Airline and inform myTravelOn promptly.
• Contact myTravelOn within 48 hours of cancellation with valid documentation.
• Refunds will be processed to the original payment method.

Timeline for Refunds:

• The processing time for refunds may vary.
• It is advisable to contact myTravelOn promptly for refund initiation.

Non-refundable Fees:

• Convenience fees and meal amounts are non-refundable, unless the flight is cancelled by the airlines.

Communication and Documentation:

• Ensure timely communication and provide necessary documentation for refund initiation.
• Contact myTravelOn for any assistance or clarification regarding the refund process.

Note: This refund policy is subject to the terms and conditions of both myTravelOn and the respective airlines. Customers are advised to review the terms and conditions before making bookings and cancellations.

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Cab Refund Policy

At myTravelOn, we strive to provide the best customer service experience. However, we understand that situations may arise where you need to cancel your cab booking and request a refund. Please review our refund policy below:

Refund Eligibility:

• Cancellations made 24Hrs prior to the scheduled pick-up time are eligible for a full refund.
• Cancellations made within 24Hrs of the scheduled pick-up time may be subject to a cancellation fee.
• No-shows or failure to cancel a booking may result in forfeiture of the booking amount.

Refund Process:

To request a refund for your cab booking, please follow these steps:

1. Contact our customer support team at myTravelOn to initiate the refund process.
2. Provide your booking details and reason for cancellation.
3. Once your request is received, our team will review it and process the refund accordingly.
4. Refunds will be credited back to the original payment method used for booking.

Non-Refundable Fees:

Please note that certain fees may be non-refundable, including but not limited to:

• Convenience fees or service charges.
• Fees associated with special requests or add-ons.

Exceptions:

In certain circumstances, exceptions to our refund policy may be considered on a case-by-case basis. Please contact our customer support team for further assistance.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Your satisfaction is our top priority.

Note: This refund policy is subject to change without prior notice. Please refer to our website or contact customer support for the most up-to-date information.

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Vacation Refund Policy

Refund Eligibility

Cancellations made 7 days prior to the scheduled start date are eligible for a partial refund. The specifics are outlined below:

• Cancellations made more than 7 days before the start date will receive a 70% refund of the total booking amount.
• Cancellations made within 7 days of the start date will receive a 50% refund of the total booking amount.
• No-shows or cancellations made on the day of the scheduled start date are non-refundable.

Refund Process

To request a refund for your vacation package, please follow these steps:

1. Contact our customer support team at myTravelOn to initiate the refund process.
2. Provide your booking details and reason for cancellation.
3. Once your request is received, our team will review it and process the refund accordingly.
4. Refunds will be credited back to the original payment method used for booking.

Non-Refundable Fees

Please note that certain fees may be non-refundable, including but not limited to:

• Convenience fees or service charges.
• Fees associated with special requests or add-ons.

Exceptions

In certain circumstances, exceptions to our refund policy may be considered on a case-by-case basis. Please contact our customer support team for further assistance.

Note: This refund policy is subject to change without prior notice. Please refer to our website or contact customer support for the most up-to-date information.

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Villas & Homestays

3.1 If you wish to cancel 15 days before the arrival date, we will refund 100%* of the booking value in the original payment mode or 100% in the form of a future credit note.
3.2 Cancellations that are made 7 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.
3.3 Should guests cancel within 48 hours of the check-in time (2 PM), the booking will be non-refundable.
3.4 Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by myTravelOn. This is primarily applicable to cover payment gateway charges, convenience fee and processing charges.
3.5 Any type of refund generated will be subjected to 5-7 Business working days.